Avaya has advised customers and resellers of a planned “evolution” of its products that starts with a requirement to license at least 200 seats worth of its SaaS-y contact center wares by June ...

Avaya Spaces, and its Contact Center as a Service (CCaaS) suite. Cloud, as opposed to premise-based solutions, aren’t locked into one geography, so channel efforts can’t be either, Kuzak said.

including the Avaya Experience Platform, its cloud-based Contact Center offering, Avaya said. Avaya’s strategy includes a multistep process of shifting its portfolio and customers entirely to cl ...