Call handling as a service has many definitions; the perceived value of this function varies dramatically and is often underrated. Content, Creative & Campaigns, Strategy and Evolution Call handling ...

The companies launched the first entirely cloud-based incident response system in the U.S., bringing unprecedented flexibility to the public safety processes NEW YORK, NY, February 26, 2019—Mark43, ...

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

PRESSADVANTAGE – Rocket CRM has announced an expanded focus on its Missed Call Text Back feature, highlighting its role in addressing communication gaps that occur when inbound calls go unanswered. As ...

Opinions expressed by Entrepreneur contributors are their own. If repeat business is your goal, good customer service is essential. According to a recent survey, one bad customer service call will ...