Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

"The customer-service team has to deal with an infinite ... "They tend to view contact centers as a cost center, not as a profit center, and the only thing you want to do in a cost center is ...

Industry-leading insurtech Zywave has won five Stevie Awards in the 19th annual Stevie Awards for Sales & Customer Service. The recognition includes highest honors, Gold in the category of Customer ...

Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for ...