One of the worst feelings in the world as an employee is receiving instruction from management that doesn't seem to follow any type of rhyme or reason. Even worse, perhaps, is feeling like all the ...

The problem most businesses face isn't that agents aren't smart enough; it's that the business often isn't legible enough to ...

Companies today are burdened by siloed, difficult-to-use business systems that complicate processes and hamper operations. According to market research firm IDC, companies lose 20 to 30 percent in ...

Intelligent technology is allowing organizations to move from episodic transformation to continuous evolution by shrinking the coordination and experimentation costs that once made change slow and ...

Introducing more processes as startups scale is a common challenge these organizations face. A lack of process and failure to mature is often given as a reason young businesses do not reach their full ...