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With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

The 27-year veteran of Avaya, Twilio, and AWS joins Cisne to scale the future of AI-native workforce management Cisne ...

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...