To execute the restructuring, Mitel will employ a prepackaged plan and file voluntary petitions seeking debt relief under ...

and an AI-powered call center platform. Dialpad also advertises its Voice Intelligence feature, which uses AI to support human users through a combination of speech recognition, natural language ...

MORGAN HILL, Calif., March 13, 2025 /PRNewswire/ -- Aragon Research today released its second Aragon Research Globe™ for the ...

Voice is not dead; it’s being reborn through AI, offering businesses a smarter, faster and more cost-effective way to serve ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

The AI Cloud Contact Centers market is forecasted to reach USD 19.49 billion by 2034, growing at a CAGR of 18.2%. AI-driven ...

Alexander Graham Bell called his assistant, Thomas Watson, on March 10, 1876. Communication has evolved ever since.

Founded in 2020 by Maxim Serebryakov, Shawn Zhang, and Andrés Soderi, Sanas develops software that transforms a speaker’s ...

Broadvoice, a leading global customer experience technology provider, announced that its CCaaS solutions, which include the ...