Avaya has advised customers and resellers of a planned “evolution” of its products that starts with a requirement to license at least 200 seats worth of its SaaS-y contact center wares by June ...

The most advanced noise cancellation technology uses multiple microphones to capture the optimum voice signal from the agent while effectively drowning out the ambient noise, using an advanced AI ...

To execute the restructuring, Mitel will employ a prepackaged plan and file voluntary petitions seeking debt relief under ...

Jon Perachio; Senior Director, Investor Relations; LivePerson Inc. John Sabino; Chief Executive Officer, Director; LivePerson Inc. John Collins; Chief Financial Offi ...

Avaya has advised customers and resellers of a planned “evolution” of its products that starts with a requirement to license at least 200 seats worth of its SaaS-y contact center wares by June 30, ...

and an AI-powered call center platform. Dialpad also advertises its Voice Intelligence feature, which uses AI to support human users through a combination of speech recognition, natural language ...

Avaya will soon focus exclusively on larger customers with at least 200 seats or more for its AXP cloud-based contact center services. According to an Avaya announcement to customers and partners, the ...

Provide frictionless, PCI DSS compliant payment experiences in your contact center. These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for ...

MORGAN HILL, Calif., March 13, 2025 /PRNewswire/ -- Aragon Research today released its second Aragon Research Globe™ for the ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...