As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system ...

Mountain rescue training in New Mexico prepares medical professionals for the toughest conditions. Find out how they're learning to save lives in the most challenging conditions.

About 10 people, including the gunman, were killed on Tuesday at an adult education center in what Sweden's prime minister ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

President Donald Trump’s freeze on foreign assistance has dealt a blow organizations fighting human trafficking and forced labor in Cambodia, where tens of thousands of people are held captive and for ...

From Eddie Murphy to Will Ferrell to Tina Fey, these are the 50 people who made "SNL" what it is, 50 years into its run.

The nonprofit, Woven with Promise, is collecting dresses and shoes of all sizes plus accessories for a Prom Dress Giveaway ...

American Larry Brown and Anita Hansen, from Denmark, were strangers who met on the Eiffel Tower in 1989 and became friends, ...