Moves made in call center optimization have a direct link to the success of customer relations optimization. How is customer relations optimization the solution that transforms call centers?
The new feature, known as accent translation, is being introduced at call centers in India, according to Bloomberg News.
Founded in 2020 by Maxim Serebryakov, Shawn Zhang, and Andrés Soderi, Sanas develops software that transforms a speaker’s ...
Times BPO offering a complete business solution to startups looking to establish their own call center anywhere in India.
Call centers and contact centers fall under ... Adobe Experience Manager (AEM) is the foundation of the Adobe Experience Management solution. AEM is a platform that integrates content management ...
Genesys, a leading developer of AI-driven call center software, has postponed its highly anticipated initial public offering ...
Du is set to integrate advanced AI and cloud services in its call center operations, aiming to boost customer satisfaction ...