Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Industry-leading insurtech Zywave has won five Stevie Awards in the 19th annual Stevie Awards for Sales & Customer Service. The recognition includes highest honors, Gold in the category of Customer ...

Startek® a digital-first global customer experience (CX) solutions provider, has been honored with a Bronze Stevie® Award at ...

The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils Contact Center Training and ...

A combination of staff cuts, office closures, and outdated systems could lead to significant frustration for Social Security ...

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE ...

NUTUN is proud to announce its outstanding success at the 19th Annual Stevie® Awards for Sales & Customer Service, winning an impressive three Gold, two Silver, and one Bronze award across multiple ...

The biggest call center operator in the world, Teleperformance, is employing AI technology to “neutralize” Indian accents for ...

The AI Cloud Contact Centers market is forecasted to reach USD 19.49 billion by 2034, growing at a CAGR of 18.2%. AI-driven ...

Mayor Frank Scott is deeming March 11 as 311 Day, meant to acknowledge the exceptional customer service, and the team members ...

NEWS Generative and agentic AI set to transform customer service into a strategic value driver for businesses With less than half of consumers happy with the service they receive and only 16% of ...