Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through ...

Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for ...

Industry-leading insurtech Zywave has won five Stevie Awards in the 19th annual Stevie Awards for Sales & Customer Service. The recognition includes highest honors, Gold in the category of Customer ...

Winners in the 19th annual Stevie® Awards for Sales & Customer Service, recognized as the world's top customer service awards ...

The Ultimate Guide to Getting Help Fast Expedia is one of the largest online travel agencies, helping millions of customers ...

The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils Contact Center Training and ...

A combination of staff cuts, office closures, and outdated systems could lead to significant frustration for Social Security ...

Don’t worry—getting in touch With Expedia is easy and won’t cause trouble. There are many ways to get in touch with their ...

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE ...

The foundation for successful quality assurance is establishing a clear, cohesive vision that aligns closely with the company’s objectives. Whether the goal is improving customer retention, resolving ...