TwistedSifter on MSN2h
Busybody Boss Told This Call Center Agent To Only Take Breaks When Told, But He Didn’t Know That Enforcing This Rule Would Affect The Business – And His Own Sch…
In this call center agent’s case, he only took breaks after his current call was over, but when his boss scolded him for not ...
DMR News on MSN19h
Sanas Uses AI to Modify Call Center Workers’ Accents in Real-Time
Founded in 2020 by Maxim Serebryakov, Shawn Zhang, and Andrés Soderi, Sanas develops software that transforms a speaker’s ...
TMCnet1d
Aragon Research Identifies Top Intelligent Contact Center Providers for SMBs in 2025 Report
MORGAN HILL, Calif., March 13, 2025 /PRNewswire/ -- Aragon Research today released its second Aragon Research Globe™ for the ...
Voice AI Tech Is Revolutionizing Customer Service And Contact Centers
Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...
FMIBlog2d
AI Cloud Contact Centers Market Poised for Rapid Growth, Expected to Surpass USD 19.49 Billion by 2034 at 18.2% CAGR
The AI Cloud Contact Centers market is forecasted to reach USD 19.49 billion by 2034, growing at a CAGR of 18.2%. AI-driven ...
CMSWire3d
The True Cost of Contact Center Turnover (And How to Lower It)
What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...
AI-Powered, Personalized Phone Calls on Your Behalf: Enter an Era of Convenience with VoxMe
VoxMe / VoxMe VoxMe™, a labor of love and expertise, promises to redefine the day-to-day phone call experience for businesses, customers, and individuals seeking ways to optimize their time. Powered ...