An employee, Tulsi Patel, was accused of sexually and physically assaulting 12 children over a two-week period.

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

SSA officials are weighing eliminating telephone support for claims processing and direct-deposit account transactions.

Unlike some programs at Iowa universities, Iowa Flood Center Director Larry Weber said the center has not rescinded any ...

LAKE CHARLES, La. (KPLC) - The SEED Center at McNeese officially has a new name. Monday, the McNeese Foundation held a reception to unveil the new signage. The new name honors a family whose legacy in ...

Crew-10 astronauts will board SpaceX Falcon 9 rocket to International Space Station, which sets up the return to Earth of Butch Wilmore, Suni Williams ...

Starting at 8 a.m. today, FEMA will be opening a Disaster Recovery Center in McDowell County to help residents struggling ...

The scourge of unwanted phone calls has been branded an epidemic by consumer groups, while the Federal Communications ...

The agency will move ahead with a much narrower revision eliminating direct deposit changes by phone amid DOGE fraud concerns ...

"Witnesses in this case have indicated this defendant has bullied, threatened, harassed, humiliated and filed lawsuits ...

Miami Heat center Bam Adebayo has been fined $50,000 by the NBA for making inappropriate contact with and directing profanity ...