Founded in 2020 by Maxim Serebryakov, Shawn Zhang, and Andrés Soderi, Sanas develops software that transforms a speaker’s ...

MORGAN HILL, Calif., March 13, 2025 /PRNewswire/ -- Aragon Research today released its second Aragon Research Globe™ for the ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

The AI Cloud Contact Centers market is forecasted to reach USD 19.49 billion by 2034, growing at a CAGR of 18.2%. AI-driven ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

North America holds the largest market share due to early AI adoption, digital transformation initiatives, and cloud-based deployments in enterprises. The U.S. is leading the adoption, with major ...

The Global Data Center Fabric Market, valued at USD 2.09 billion in 2023, is projected to expand at an astonishing CAGR of 30.9% from 2024 to 2032, reaching approximately USD 30.5 billion by 2032.

In a new report from Bloomberg, Teleperformance shared that it invested $13 million in Sanas, an AI startup. Sanas has ...

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We list the best contact management software, to make it simple and easy to manage people, such as customers and staff, from a single platform. Yet managing your contacts can be a challenge ...

Avaya will soon focus exclusively on larger customers with at least 200 seats or more for its AXP cloud-based contact center services. According to an Avaya announcement to customers and partners, the ...

Avaya has advised customers and resellers of a planned “evolution” of its products that starts with a requirement to license at least 200 seats worth of its SaaS-y contact center wares by June 30, ...