Wells Fargo executives welcomed Heather Blair to the bank’s technology team Monday. Blair was tapped for the role of CIO in ...

Highly capable AI agents can now have customer conversations at the level of human experts which is set to change the ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

VoxMe / VoxMe VoxMe™, a labor of love and expertise, promises to redefine the day-to-day phone call experience for businesses, customers, and individuals seeking ways to optimize their time. Powered ...

FORT LAUDERDALE, Fla., March 10, 2025 (GLOBE NEWSWIRE) -- iQor today introduced the next generation of its brand promise, iQor CXBPO™. The ...

Times BPO offering a complete business solution to startups looking to establish their own call center anywhere in India.

Megaworld corporation leads Bonifacio Global City’s office market, a testament to its role as Manila’s leading business ...

Investment management company First Pacific Advisors recently released its “FPA Queens Road Small Cap Value Fund” fourth ...

Teleperformance (TP), the world’s largest call center operator, released an artificial intelligence to “neutralize” the ...

The second one is called the ‘Tooling Layer’. This is all about making chatbots intelligent, it keeps learning from ...