New Google AI product innovation for Gemma 3 LLMs, AI agents, Gemini Robotics AI models, Google Cloud Platform and cloud ...

Voice is not dead; it’s being reborn through AI, offering businesses a smarter, faster and more cost-effective way to serve ...

The FBI is warning Americans not to respond to scam road toll collection texts after receiving more than 2,000 complaints this month.

Credit unions are under increasing pressure to enhance digital services while maintaining strong member relationships.

“We are really behind the 8-ball as a business,” Viya's CEO told commissioners, explaining some of the major changes the ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

The AI Cloud Contact Centers market is forecasted to reach USD 19.49 billion by 2034, growing at a CAGR of 18.2%. AI-driven ...

CELINA - Celina city councilor Mark Fleck expressed concern about the possible shuttering of the UPS Customer Center on Industrial Drive, asking if there's any incentives city officials can offer th ...

Mayor Frank Scott is deeming March 11 as 311 Day, meant to acknowledge the exceptional customer service, and the team members ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils Contact Center Training and ...